FAQ

• Q How long does it take for water to hydrate your veins?

  Water can begin hydrating your body immediately upon consumption, including your veins. The time it takes to fully hydrate your body can vary depending on factors such as the amount of water consumed, the body's needs, and the presence of any underlying medical conditions.

• Q How Do You Use a Portable Vein Finder?

  To use a portable vein finder, you turn it on, hold it about 10-15 cm above the skin, adjust the settings, and scan the area to locate the veins. Once you locate a suitable vein, mark the area and proceed with the medical procedure as usual. It's important to note that portable vein finders are not foolproof and should be used in conjunction with the expertise of a medical professional.

• Q What is the easiest way to find a vein to draw blood?

  The easiest way to find a vein to draw blood is to select the appropriate site, prepare the site by cleaning it with an alcohol pad, apply a tourniquet to the upper arm, encourage the patient to make a fist, palpate the vein to locate it, and then insert the needle into the vein. If the vein is difficult to find, using a warm compress or a portable vein finder may also be helpful. It's important to have proper training and experience to perform a successful blood draw.

• Q What is the MOQ and payment method?

  We accept no MOQ for all new customers to test run for market reaction and device capability on our products. We accept currency including USD, EURO and RMB. For payment methods, we accept TT, Paypal, Western Union and Online platforms by 100% payment in advance.

  
  

• Q How did Pigeon Medical help during Covid-19?

  As a manufacturer and advocator of safe oxygen therapy products, Pigeon Medical has made a large contribution by manufacturing over 1,000pcs of humidifiers each day during the pandemic in China. We also exported a huge amount of air compressor, air oxygen blender and HFNC machine to those countries urgently needed for medical respiratory equipment.

  
  

• Q How can you ensure the quality of your products?

  With ISO13485 certified, our quality control and assurance procedure have been strictly followed according to its medical device regulatory and quality management system standard. Our products have been acquired with CE certificates, which prove them safe and ready for direct clinical application.
  

  
  

• Q Do you provide OEM solution and after-sales service?

  Yes, we have plenty of experience providing OEM solutions including Logo design and printing, OEM hospital ventilator trolley for different brands of ventilator, breathing circuit composition, etc. We also provide one-year warranty including 24/7 online technical support and free spare parts.